Only what is necessary to respond to your research request
Your data is stored securely and never sold to third parties
You can request access, correction or deletion of your data anytime
1. Who We Are
CliEvi (Clinical and Evidence-Based Research Services) is a brand of Cloud Publishing.
Email:
Website: www.clievi.com
2. Information We Collect
When you submit a research request or contact us through our website, we may collect the following information:
- Full name
- Email address
- Phone / WhatsApp number
- Country of residence
- Organisation or institution
- Research question or description
- Service type requested
- Estimated timeline
- How you heard about us
Technical Data: We also automatically collect your IP address and submission timestamp for security and fraud prevention purposes.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
Responding to your enquiry — To review your research request and provide a tailored proposal or quote.
Service delivery — To carry out the research, analysis, or writing services you have engaged us for.
Communication — To send you updates, project progress reports, and relevant service information.
Legal compliance — To comply with applicable laws, regulations, and legal obligations.
Security — To protect our website and services from fraud, spam, and unauthorised access.
4. Data Storage & Security
Your data is stored securely on our servers hosted in a secure data centre. We implement the following security measures:
SSL/HTTPS encryption on all pages
Secure MySQL database with restricted access
Spam and bot protection on all forms
Input sanitization to prevent SQL injection
Access limited to authorised CliEvi staff only
Regular security audits and updates
5. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party under any circumstances.
We may share your information only in the following limited circumstances:
- With our research team — Internal staff and collaborators who work on your project, bound by confidentiality agreements.
- Legal requirements — If required by law, court order, or regulatory authority.
- Business transfer — In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.
- With your consent — We will always ask for your explicit consent before sharing your data for any other purpose.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
Retained for 2 years from date of submission
Retained for 5 years for legal and audit purposes
Retained for 7 years as required by UK law
Until you withdraw consent or unsubscribe
8. Your Rights (GDPR)
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
Request a copy of the data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Receive your data in a portable format
Object to processing of your data
Withdraw consent at any time without penalty
To exercise any of these rights, please email us at
9. Third-Party Links
Our website may contain links to third-party websites such as research databases (PubMed, Embase, TriNetX, etc.) and professional networks. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are intended for healthcare professionals, researchers, and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately at
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
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